Terms and Conditions
QVentures is a trading name of Quintessentially Ventures Limited, which is an Appointed Representative of Resolution Compliance Limited which is authorised and regulated by the Financial Conduct Authority (FRN 574048).
This Agreement sets forth the legally binding terms and conditions for your use of the website at www.qventures.com (the "Site") and the services owned and operated by QVentures (collectively with the Site, the "Service").
The terms and conditions of this Agreement are in addition to any other agreements between you and QVentures, including any customer or account agreements, and any other agreements that govern your use of products, services, content, tools, and information available on the Site. This Agreement does not alter in any way the terms or conditions of any other agreement you may have with QVentures, or its subsidiaries or affiliates, for the Service or otherwise.
Information contained on the Site
QVentures reserves the right, in its sole discretion, without any obligation and without any notice requirement, to change, improve or correct the information, materials and descriptions on the Site.
The information and materials on the Site may contain typographical errors or inaccuracies. Any dated information is published as of its date only, and QVentures does not undertake any obligation or responsibility to update or amend any such information.
Access to the Site and Termination
QVentures may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.
QVentures may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
QVentures further reserves the right, in its sole discretion, to block or otherwise discontinue your access and use of the Site at any time and for any reason. You agree that QVentures and its subsidiaries and affiliates will not be liable to you or to any third party for any such modification, suspension or discontinuance.
QVentures may terminate your access to all or any part of the Site and Service at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership.
If you wish to terminate your account, you may do so by notifying us in writing.
You may give written notice to us at: 29 Portland Place, London, W1B 1QB. We may give written notice to you by sending an e-mail to you at the last e-mail address you gave us.
All provisions of this Agreement shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Investor and Issuer Qualifications
If you are an Investor, you represent and warrant that if you are an individual, at least 18 years old, and that all registration information you submit is accurate and truthful.
If you are using the Site on behalf of any entity, you represent and warrant that you are Authorised to accept this Agreement on such entity's behalf, and that such entity agrees to indemnify QVentures for violations of this Agreement.
If you are an Issuer you must expressly designate at least one natural person to act on your behalf as your Agent (“Agent”). We will only accept your instructions from your Agent. Your Agent must be one of your directors, officers or staff. You may have more than one Agent at any one time, and you may replace your Agent from time to time, by giving us written notice of your intention to do so.
Your status as an Investor or Issuer is personal to you and cannot be transferred or assigned in any way.
Modification of Agreement
QVentures reserves the right, at its sole discretion, to modify or replace any of the terms of this Agreement, or change, suspend, or discontinue the Service (including without limitation, the availability of any feature, database, or content) at any time.
Such modification shall become part of this Agreement and are automatically effective once posted on the Site or by sending you an email. This Agreement may not be orally amended.
QVentures or its licensors own and retain all proprietary rights in the Site, the Service and all material and information posted thereon ("Content"). The Site contains the copyrighted material, trademarks and other proprietary information of QVentures and its licensors. You may not alter, modify, publish, distribute, publicly display or sell any Content or other such proprietary information, or otherwise copy or transmit any Content or other such proprietary information without the express written permission of QVentures.
If you believe that any material on the Site violates this Agreement or your intellectual property rights, please notify QVentures as soon as possible in writing. We reserve the right to remove Content alleged to be infringing or otherwise illegal without prior notice and at our sole discretion
By using and accessing QVentures’ Site, you agree to keep all information you learn about Issuers, Investors, companies, securities and investment opportunities on the Site private and confidential
You agree that QVentures may, at its sole discretion and to the extent permitted by law, access, read, preserve and disclose your account information, usage history and submitted Content in order to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) respond to claims that any Content violates the rights of third parties, including intellectual property rights; (c) enforce this Agreement and investigate potential violations thereof; (d) detect, prevent, or otherwise address fraud, security, or technical issues; (e) respond to your requests for customer service; or (f) protect the rights, property, or personal safety of QVentures, its users, or the public.
Our Services and certain pages of the Site are available only to Investors who have been authorised by us to access those Services and web pages on the Site. Such authorisation may require completion of an investor questionnaire and satisfactory background information screening and/or identification verification. Only users of QVentures with a valid User ID and password are authorised to access such services and web pages.
Unauthorised use of the Site and our Service, including, but not limited to the misuse or sharing of passwords or misuse of any other information, is strictly prohibited.
You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or Service or interfere with any other party's use and enjoyment of the Site or Service. You agree that you will not engage in any activities related to the Site that are contrary to applicable laws or regulations. You further agree that you are responsible for any unauthorised use of your password that is made before you have notified us and we have had a reasonable opportunity to act on that notice. QVentures reserves the right at its discretion to suspend or cancel your password, even without receiving such notice from you, if we suspect that it is being used in an unauthorised or fraudulent manner.
Notwithstanding the above, you are responsible for monitoring your account and should promptly report any unauthorised or suspicious activity in your account to us at email@example.com.
Third Party Content and Links
Certain portions of the Site may contain third party content and may provide links to webpages and content of third parties (collectively "Third Party Content"). QVentures does not control, endorse, investigate, or adopt any Third Party Content, and makes no representations or warranties of any kind regarding the Third Party Content, including with respect to its accuracy or completeness. You acknowledge and agree that QVentures is not responsible or liable in any manner for any Third Party Content or your reliance upon Third Party Content. Users use such Third Party Content at their own risk.
The Site may permit you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under QVentures's control, and you acknowledge that QVentures is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply an affiliation, sponsorship, or endorsement by QVentures or any association with its operators
The Service, including any content or information contained within it or any Service or advice provided in connection with the Service, is provided "as is" with no representations or warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. You assume total responsibility and risk for your use of this site. You use the Service solely at your own risk and any warranties implied by any course of performance or usage of trade are expressly disclaimed. We cannot and do not act for Investors or Issuers in any way, including but not limited to treating you as a client, giving you advice, or accepting responsibility to you for providing you with the protections that would be afforded to you if you were our client. For the purposes of this paragraph “client”, “clients” and “advice” have the same meaning and effect as “client”, “clients” and “advice” in the Glossary to the Financial Conduct Authority’s handbook.
QVentures has no special relationship with or fiduciary duty to you. You acknowledge that QVentures has no control over, and no duty to take any action regarding: which users gains access to the Site; what Content you access via the Site; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release QVentures from all liability for you having acquired or not acquired Content through the Site.
QVentures makes no representations concerning any Content contained in or accessed through the Site, and QVentures will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Site or the Service.
QVentures neither represents, warrants, covenants guarantees, nor promises any specific results from use of the Site.
QVentures makes no representation or warranty, express or implied, with respect to any third party data provided to QVentures or its transmission, timeliness, accuracy, completeness or fitness for a particular purpose. QVentures will not be liable in any way to you or to any other person for any inaccuracy, error or delay in or omission of any third party data or the transmission or delivery of any such third party data and any loss or damage arising from (a) any such inaccuracy, error, delay or omission, (b) non-performance or (c) interruption in any such third party data due either to any negligent act or omission by QVentures or "force majeure" or any other cause beyond the control of QVentures.
You shall defend, indemnify, and hold harmless QVentures, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable legal fees, that arise from or relate to your use or misuse of, or access to, the Site, Service, Content or otherwise from your User Submissions, violation of the Agreement, or infringement by you, or any third party using the your account, of any intellectual property or other right of any person or entity. QVentures reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with QVentures in asserting any available defences.
Limitation of Liability
You will be liable to us for any loss and damage we suffer if you use the Service in any way that is unlawful or as a direct or indirect result of Your breach of the terms of this Agreement.
We will not be liable to you for any loss or damage you suffer in respect of any matter for which liability is expressly or impliedly excluded by law, under the terms of this Agreement or under the terms of any other Agreement between us; that arises out of or in connection with any information or documentation available on the Site; or as a direct or indirect result of any act or default by any Issuer or Investor.
We will not be liable to you for any indirect, consequential, special or punitive loss damage, cost or expense, unforeseeable loss or damage, loss of profit, loss of business, lost or wasted time, loss of reputation, depletion of goodwill or loss, damage or corruption of data.
If and to the extent that we are liable to you, our liability is limited to no more than the membership fee or arrangement fee that you have paid directly to us.
Nothing in this Agreement limits our liability for personal injury or death, fraud or any other liability that cannot be limited or excluded as a matter of law. Nothing in this Agreement limits our liability for personal injury or death, fraud or any other liability that cannot be limited or excluded as a matter of law.
In consideration of your use of the Site, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Site ("Registration Data"); (b) maintain the security of your password and identification; (c) maintain and promptly update the registration Data, and any other information that you provide to QVentures, to keep it accurate, current and complete.
We are required to carry out anti-money laundering and other checks on actual and potential Investors and Issuers. We may use third-party identification checking services for this purpose. We may also require you to send hard or soft copies of certain documents to us from time to time, to enable us to meet these requirements. By entering into this Agreement, you agree to send these documents to us, or to our agents, if we ask you to do so and hereby consent and authorise us to delegate the authorisations and share the information you provide to us with our third party service provider(s) to the extent required to provide the Service to you. We will not be liable for any losses, damages or costs that arise as a result of, or in connection with, these requests and checks, or your compliance or non-compliance with them.
Fees and Process
Issuers will upload an offer for Investors to invest in certain Securities up to a certain amount of the overall investment round (the “Allocation”).
If you are an Investor, and you choose to invest in an Issuer’s Securities, you will be able to make a commitment to invest a certain amount on the Site which counts towards QVenture’s allocated amount available for the overall investment. If the Allocation is filled and the investment goes ahead, you will be irrevocably bound to invest this amount unless the terms of the investment change materially.
QVentures may charge the Investor and the Issuer fees related to individual investments, including but not limited to an arrangement fee (a percentage of the amount of investment raised), a listing fee (a fixed price per offer of Securities), an annual management fee (a percentage of the amount invested) and success fees (a proportion of the financial gain on realisation of an Investment, howsoever structured). These fees will be determined on a case by case basis and clearly laid out on the Site. By committing to invest, you are deemed to have accepted these fees and are irrevocably bound to pay them on demand.
QVentures will enter into a separate agreement with each Issuer specifying terms, including but not limited to the fees, the Allocation and the Securities, for that Issuer’s offer of investment (the “Terms”) and these Terms will be clearly laid out
QVentures may also in the future elect to charge a membership fee to Investors in order for them to access the Site and Service. If QVentures decides to charge a membership fee it will notify all Investors by email at least 28 days in advance of the membership fee coming into effect. If you decide not to pay the membership fee on demand, you will be deemed to have given notice to terminate this Agreement and your access to the Service will be revoked.
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Governing Law, Integration and Severability
This Agreement is subject to English law; and the Courts of England and Wales have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with it. A person who is not a party to this Agreement may not enforce its terms under the Contracts (Rights of Third Parties) Act 1999. This Agreement will be deemed to have been executed and to have become effective and binding upon you when you use the Site or Service in any manner.
This Agreement is the entire agreement between you and QVentures with respect to the Service and use of the Site, and supersede all prior communications and proposals (whether oral, written or electronic) between you and QVentures with respect to the Site.
This Agreement does not create a partnership or joint venture between you and us; nor a principal and agent, or employer and employee, relationship between you and us.
No failure or delay by you or us to exercise any rights under this Agreement will be deemed to be a waiver of those rights, and no waiver by you or us of a breach of any part of this Agreement will be deemed to be a waiver of any subsequent breach of the same or any other part of this Agreement.
If any part of this Agreement is found to be invalid or unenforceable by any court or other competent authority, that will not affect the validity and enforceability of any other part of this Agreement.
If you are an Investor, this Agreement contains the entire agreement between you and us. If you are an Issuer, we will enter into an additional, separate agreement detailing our fees and your specific responsibilities as an Issuer.
This Agreement supersedes all previous agreements and understandings between you and us, with respect to the matters covered by this Agreement. You and we acknowledge that, by entering into this Agreement, neither of us is relying on, and will have no remedies in respect of, any representation, warranty, pre-contractual statement or other provision except as expressly stated in this Agreement.
Time is of the essence in relation to all matters arising under or pursuant to this Agreement. We will not be in breach of this Agreement, or be liable to you for any loss or damage You may suffer, as a result of anything that does or does not occur as a result of anything that is beyond our control.
We may assign, transfer or delegate any of our rights and obligations under this Agreement to any person. We may provide information about you and your business activities to any person to whom we assign, transfer or delegate our rights and obligations.
Our Complaints Policy
If you feel dissatisfied with any aspect of our service, then in the first instance please contact Lex Deak at Lex@qventures.co We will immediately carry out an independent investigation of your complaint and will provide a written response. If we cannot resolve your complaint within three business days, we will refer your complaint to our principal firm, Resolution Compliance Limited, to complete and communicate the outcome of the investigation to you. If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-
The Financial Ombudsman Service
London E14 9SR
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567
Calls to this number are now free on mobile phones and landlines
0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers
In February 2015, the FCA published a Consumer Vulnerability Occasional Paper, in which a vulnerable customer was defined as:
‘…someone who due to their personal circumstances is especially susceptible to detriment particularly when a firm is not acting with appropriate levels of care.’
Customer vulnerability is defined as any personal, social or other factor(s) that may impact your ability to exercise informed decision making, rendering them vulnerable to suggestion and/or impacting your confidence to invest.
Below we have outlined a broad range of circumstances and situations including, but not limited to:
- Illness/Sickness – This could be due to a short-term condition or something of a longer-term nature such as convalescing with medical conditions.
- Age – Our ever-aging population means that elderly people are increasingly more inclined to invest for their future. However, with age also comes certain age-related conditions which may impact your ability to invest confidently and appropriately. We would advise anyone over the age of to contact us via email so we may assist with your application (see below).
- Physical Disability – The broad nature of disability encompasses a number of forms including but not limited to: deafness, blindness, and the restriction of limb use or mobility. All of which are factors which may impact your ability to invest through QVentures.
- Bereavement – Loss of a partner, relative or close friend may temporarily render you susceptible or vulnerable, something which may impact rational decision making.
- Mental Capacity – This applies to customers who may suffer from any form of mental incapacity, which again may impact your ability to invest.
If you feel one of the above might be applicable, you should contact QV Ltd using the following email address and a member of the team will be able to assist you with your investment journey. For further details, please refer to the FCA’s Occasional Paper No.8 – Customer Vulnerability guidance document.